Rouvy connection

[MJL50]

Okay... I've just tried something else and it seems to have worked (for an iPhone at least):

Go to Settings > WiFi > click on the "i" next to the router name and check that "Private Wi-Fi address" is "Fixed". On mine it was flagged as not private and switched to "Off".

There are three options as far as I can tell: Off, Fixed and Rotating. "Rotating" didn't seem to help, but "Fixed" appears to do the trick.

Let me know how you get on, and fingers crossed Rouvy will still be working tomorrow...!

[Islawight]

Hi

Also having the same issues, not able to use Rouvy App due to Sky 'Throttling' during busy periods, not on!!! I'm paying for something I now cant use. Please sort this out Sky. I've tried downloading recommend vpn for sky to bypass the issue but you have to pay for it, why should I pay more when I'm paying for Rouvy and Sky already? 

[JimM1]

@Islawight Doubt the fact sky are throttling anything to you!

[Islawight]

@JimM1 it was commented on the Rouvyy FB page that they were..... Funny how now it's none peak hours it seems to be OK all of a sudden

[JimM1]

@Islawight Go read your contract to speed traffic shaping and restrictions, peak is peak!

[DCL75]

So how has it only started happening in the last week? Been using it at similar times for 2 years.

[PeterA312]

I've had 2 days of being unable to load rides. Having seen your post, on the winfows laptop I use, I went into settings > network & internet > WiFi > Random hardware addresses- switch to on-

 Seems to have done the trick. 

[MrFahrenheit]

I am also experiencing this issue. I have been. Contacted by Rouvy; this was their reply:

We have identified that the "Oops, something went wrong" message when starting an activity is related to connectivity issues affecting some users on the SKY Internet Service Provider network in the UK. 

Our Infrastructure team is currently working together with a third-party network partner to resolve the situation as quickly as possible.

This was sent today at 14:09. Not particularly helpful, I know, but it seems like a common problem. 

[garys67]

I got the same message from Rouvy when I contacted them, so frustrating,  been using Rouvy for a few years with no issues until this week 

[Mick+Longstaff]

Hi

its 23:10 and I have just connected to a Rouvy ride and it seems to work now, I have also downloaded a route too, not sure how long this will last,  try and connnect to Rouvy and start the ride , I have also downloaded a route and that seems fine too, let's hope it's fixed only time will tell, I'm riding tomorrow 

[Mick+Longstaff]

Try again and read my last post, hope it is sorted 

[garys67]

Fingers crossed it works,  I'll try myself and let you know 

[garys67]

I've just logged in and managed to get the ride to start, I haven't tried connecting my wattbike, but the workout started on my other laptop which it hasn't done the last few days 

[Ian302]

I note your invitation to a Sky customer to a private chat to resolve this ROUVY Sky issue, what about the rest of us?

why can't you advise us all?

[burnabao]

I still haven't seen my"colourful bubble" but the issue seems to be resolved now. I've been able to download a ride, and start an undownloaded ride, so whatever Sky and/or Rouvy has done at their end seems to have worked.