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Avatar for Pete66
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Message posted on ‎15 Apr 2025 11:22 AM

Router

SKY informed me that my router was no longer able to recieve updates and therefore requested a replacemnet and recieved a confirmation Email that this has been recieved one month ago ? and so far nothing has been recieved or updates who should i contact for a update ?

Cheers

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Message posted on ‎15 Apr 2025 11:25 AM

Re: Router

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@Pete66 

Did you order the replacement hub by using the link in the email as it will not be sent until you have done this.

 

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This message was authored by: caesarome Answer

Message posted on ‎15 Apr 2025 11:25 AM

Re: Router

Posted by a Superuser, not a Sky employee. Find out more

@Pete66 

Did you order the replacement hub by using the link in the email as it will not be sent until you have done this.

 

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Message posted on ‎15 Apr 2025 11:32 AM

Re: Router

I belive so as i recieved an Email confirming, but I am no certian can you confirm were I would find the link ?

Cheers

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Message posted on ‎15 Apr 2025 01:47 PM

Re: Router

Posted by a Superuser, not a Sky employee. Find out more

When I ordered mine at the start of the year then it appeared here:

 

https://www.sky.com/ordertracking

 

And then turned up after a few days so does anything appear here for you ?

 

 

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