Router won't connect to the hub

[PixieC]

I have a new setup. I have WiFi but when putting in my password it won't connect to the router for Broadband ?

Can anyone give me a simple solution 

Thanks 🙏

[Chrisee]

@PixieC read the password on the Sky hub's label very carefully as it is easy to misread a letter like I or O forca number 1 or 0 or vice versa. If you are 100% confident you are reading it correctly tell your device to forget the connection then power it down fully and reboot before trying again as many devices can have issues with the memory location storing password getting corrupted.