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Discussion topic: cannot connect camera to wi fi

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Avatar for caz143
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This message was authored by: caz143

Message posted on ‎04 Feb 2026 07:43 PM

cannot connect camera to wi fi

can anyone help me connect a new tapo c200 to my wifi its not connecting what ever i dod turning everything of and reseting deviceses but still not connected can anyone help me please

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎05 Feb 2026 08:16 AM

Re: cannot connect camera to wi fi

Posted by a Superuser, not a Sky employee. Find out more

@caz143 check the coour of your Sky hub's label very.

 

If it is white use the Hub's advanced settings in the My Sky app to temporarily turn off the 5GHz wifi band, then connectvthe camera once connected tiurn the band back on.

 

If its black follow the instructions here Split Sky WiFi bands

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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