Router says connected to internet but not working

[Chickpiece]

Hi. Around 9pm on 11th October we lost Internet on our devices. The router says its connected to the Internet and I have done a Sky broadband and Internet check on my phone (on 4g) which reports back as all OK but we still can't connect any devices to the Internet.

Regards 

Marvin

[Chrisee]

@Chickpiece this type of fault is caused by an issue with the server at Sky's end which will get fixed in the meantime you can trybpowering down the hub forcat least 60 minutes which should connect you to working port

As a tdmporary work round adding a public DNS address to the network set up on your device can bypass the issue. I use Google's public DNS at 8.8.8.8 and 8.8.4.4