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Discussion topic: Router saying incorrect password when it’s right

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This message was authored by Buzzu This message was authored by: Buzzu

Re: Router saying incorrect password when it’s right

SKY denyied that the password supplied with the router could be incorrect. After an O2 engineer (working on behalf of SKY) visited to investigate it was proved that the password was incorrect.  It has since come to light that this is a known problem.  A few days later a new router and password arrived and setting up was simple.  No problems since.

This message was authored by mitaghosh This message was authored by: mitaghosh

Re: Router saying incorrect password when it’s right

Hi having the same issue this morning. Can someone help please? 

This message was authored by Scott+staff This message was authored by: Scott+staff

Re: Router saying incorrect password when it’s right

I'm having the exact same problem will call sky tomorrow!

This message was authored by NortonCaff This message was authored by: NortonCaff

Re: Router saying incorrect password when it’s right

Having the same issue with 3 different android devices.  Nothing has been changed. I've rebooted the router and the androids and it happens repeatedly.  It's very annoying!  Is there no resolution.  

This message was authored by Gerard111 This message was authored by: Gerard111

Re: Router saying incorrect password when it’s right

Same for me, woke up this morning and all devices (apple) saying incorrect password

 

This message was authored by NortonCaff This message was authored by: NortonCaff

Re: Router saying incorrect password when it’s right

So mine took about a fortnight to stop doing this but occasionally although there is allegedly a WiFi signal according to another app all my devices lose contact. My laptop on ethernet cable even loses signal.  Sky broadband is infuriating. 

This message was authored by TaMush This message was authored by: TaMush

Re: Router saying incorrect password when it’s right

I had this same issue today.  Wifi working on my laptop and ipad but not on a few phones in the house which reverted to 4G.   Fortunately I realised or else I would have had a huge data bill from Vodafone.

 

When I got my Sky router in January, I changed the wifi password (as I always do to simplify it).  So I know I was entering it correct yet I always got "incorrect password".

 

Rebooting devices and router did not work. 

 

However, changing the wifi password on my router solved this.   If you have the same problem, try this.

 

Its a very strange problem which I think Sky need to address.  It seems to be happening to a lot of people and its not noticeable if you have a phone as it reverts to 4G and I don't always look at which connection I have (and if you have kids, they don't care as long as internet works).  So the risk is huge data bills for customers because of dodgy Sky routers.

This message was authored by NR123456789 This message was authored by: NR123456789

Re: Router saying incorrect password when it’s right

My router has been working with fine for months. Then suddenly all devices can't connect and are saying incorrect password. Come on Sky sort this out! You've known about it for months. 

This message was authored by casterbridge This message was authored by: casterbridge

Re: Router saying incorrect password when it’s right

I have just had  Fibre installed. I have successfully connected my laptop, ipad and mobile phone. It will not accept the password on my smart TV repeatledly saying the password is wrong. 

This message was authored by casterbridge This message was authored by: casterbridge

Re: Router saying incorrect password when it’s right

I forgot to mention that the new hub is seen when I go into setting on the TV

This message was authored by casterbridge This message was authored by: casterbridge

Re: Router saying incorrect password when it’s right

Just found another page in Sky Community with a photo of the router showing that there is a WPS button on the right hand side. I really couldn't see it until it was pointed out. Pressed it when asked and TV now connected. Hope this helps anyone else who is having the same problem, I feel such a doh !!

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router saying incorrect password when it’s right

Posted by a Superuser, not a Sky employee. Find out more

When you pick the router up as normal person would, your hand would cover the WPS button without you knowing it was there. Many people have to be pointed out that is there.



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If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



This message was authored by TaMush This message was authored by: TaMush

Re: Router saying incorrect password when it’s right

Thanks for the WPS suggestion.

However the main problem is that some devices only connect via a password and this stops working after a while on the router.  Entering the wifi password causes an "incorrect password" error when that is not the case.  

Also I've found WPS to be temperamental too but not tested extensively to confirm if the connectivity issues affect this too.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Router saying incorrect password when it’s right

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder wrote:

When you pick the router up as normal person would, your hand would cover the WPS button without you knowing it was there.


Not quite as clever as the designer of the BT Homehub 6 and Smarthub 2 who put the Power button exactly where a left-hand fingertip curls round to pick the thing up...

 

HH6.jpg

 

SH2.jpg

 

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Emilyleather This message was authored by: Emilyleather

Re: Router saying incorrect password when it’s right

Just had the same problem. However solved it by the following steps

Switched router off and then on

Reset router by pushing reset switch / button for 20 secs. when power light went red switched mains off. Unplugged mains plug and the wall. Then plugged it back in and unplugged it and then plugged it in again. 
swicthed mains are on now all OK

 

 

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