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Discussion topic: Router replacement

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This message was authored by Turner007 This message was authored by: Turner007

Router replacement

My sky router is a few years old now and I have to keep resetting it a few times a day to reconnect so think the router is the issue. It works great other than this, I was wondering can you get a replacement mid contract and what's the cost? Or is there a good alternative to buy that is very easy to set up after purchase? Thanks
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This message was authored by TW This message was authored by: TW

Re: Router replacement

I have exactly the same issue, so would also be interested in the answer(s) to this question

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router replacement

Posted by a Superuser, not a Sky employee. Find out more

@Turner007  & @TW  Which routers do you have at present from Sky, shown in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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Turner007
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This message was authored by Turner007 This message was authored by: Turner007

Re: Router replacement

The bottom one the sky hub.

This message was authored by TW This message was authored by: TW

Re: Router replacement

Same here, the hub. Mine is about 9 years old now...

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router replacement

Posted by a Superuser, not a Sky employee. Find out more

@Turner007  & @TW  Are you still in a minimum term contract with Sky for your broadband?

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Turner007
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This message was authored by Turner007 This message was authored by: Turner007

Re: Router replacement

Cannot seem to find it anywhere but I don't think so.

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Router replacement

Posted by a Superuser, not a Sky employee. Find out more

@Turner007  Give Sky a call and they can talk you through the options and see if you can get a router replacement along with it.

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