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Discussion topic: Router keeps losing Internet connection

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This message was authored by BrianThomas43 This message was authored by: BrianThomas43

Router keeps losing Internet connection

Hi, my router keeps losing its connection to the internet. I am having to restart the router regularly to resolve the problem. I believe I have had to restart it two or three times this week alone. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Router keeps losing Internet connection

Posted by a Superuser, not a Sky employee. Find out more

@BrianThomas43  The next time you do loose connection and before you restart the router can you run the broadband test in the link below.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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