Discussion topic: Router keeps losing Internet connection
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Message posted on 21 Apr 2024 04:47 PM
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Router keeps losing Internet connection
Hi, my router keeps losing its connection to the internet. I am having to restart the router regularly to resolve the problem. I believe I have had to restart it two or three times this week alone.
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Message posted on 21 Apr 2024 05:04 PM
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Re: Router keeps losing Internet connection
@BrianThomas43 The next time you do loose connection and before you restart the router can you run the broadband test in the link below.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
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