Router keeps dropping off. Since installation in February this has happened 3/4/5 times every month

[Barry102]

I keep getting the orange voice light appearing on my router.  3/4/5 times a month this happens, orange light then comes on under "voice".  This can't reconnect, until I'm home and turn router on/off again and it automatically starts working again.  When I'm at home I don't mind this, but when I'm away from home on holiday or with work, it's very frustrating.  I lose connection to my heating, alarm, cameras and any other Smart Control.  I'm getting very frustrated with this.  We need to get this fixed urgently or I will have to consider leaving (and I don't want the hassle) but I need to have reliable wifi at home.  It's also dropped off on a few important business calls.  Please can this be looked at as a matter of urgency.  

[Tom-W19]

Hi @Barry102 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147