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Discussion topic: Router keeps dropping internet connection

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This message was authored by Ghuiop This message was authored by: Ghuiop

Router keeps dropping internet connection

Since 7pm last night I've been having problems with the Internet. So far today I've had to reset the router 6 times as I keep losing the Internet every 20-30 minutes

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This message was authored by caesarome This message was authored by: caesarome

Re: Router keeps dropping internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Ghuiop 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is if no help give Sky a call to report it to them.

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This message was authored by Benjamin21 This message was authored by: Benjamin21

Re: Router keeps dropping internet connection

I've had the same thing for the last few days in West Sussex, constant drop outs. 

can't get hold of anyone for help either!

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