Discussion topic: Router keeps dropping internet connection
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Message posted on 13 Feb 2025 04:19 PM
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Router keeps dropping internet connection
Since 7pm last night I've been having problems with the Internet. So far today I've had to reset the router 6 times as I keep losing the Internet every 20-30 minutes
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Message posted on 13 Feb 2025 04:33 PM
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Re: Router keeps dropping internet connection
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is if no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Feb 2025 04:46 PM
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Re: Router keeps dropping internet connection
I've had the same thing for the last few days in West Sussex, constant drop outs.
can't get hold of anyone for help either!
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