Router keeps disconnecting

[Ianwatts19]

My sky router keeps disconnecting from internet randomly, we have sky stream so we lose the tv and the phone line as that's also through the hub. Can someone help as I've done everything that Sky have said to do, reset, turn off, turn back on etc etc. Is there any way its can be fixed or do I need to contact Sky for a new router?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.