Cannot get any sense from non British persons on SKY phones when trying to get them to sort out my

[DL10]

consistantly slow internet speed. Twice it has been speeded up after my complaint but it still goes back slow after a mont or so. The logical answer is to change away from SKY at renewal time. But why should I carry on paying for a rubbish speed until them. ?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[DL10]

Still awaiting for this " BUBBLE"  wherever it is or wherever it will appear from?

[Daniel0210]

@DL10 

The chat bubble closed as you didn't respond within the 48 hour time frame. 

I’ve re-escalated your post to Sky and their Messaging Team should contact you later today.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Chrisee]

@DL10 hopefully you get the help you want but if you have as it sounds an issue with the line switching isps will mean the issue moves with you unless they use a different network than Openreach. Don't be tempted to stop payments to Sky it simply causes you to be in default and the issue will definitely not be fixed. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.