Router down

[JasonF1]

My Internet dropped out early this morning and I haven't been able to get it back on.

Intermittent flashing orange light on the 'Internet' light and solid orange light on the 'Voice' light also.

I've unplugged the router and couple of times and also pressed reset on the back but nothing. 

The self help is saying it's working fine...

[caesarome]

@JasonF1 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.