Broadband down Green light on

[Daz+Yorkshire]

My broadband is down but the green light is on, I've run the tests they come back fine, I've powered down and reset multiple times.

How do I get in touch with Sky, the virtual assistant is useless just loops you round and I can't get past the AI telephony system who says I can record the fault online, but that is only possible when their test identifies a fault, its shouldn't be this difficult to get help. 

[caesarome]

@Daz+Yorkshire 

When calling stay silent when asked anything by the bot and remain on the line as that should get you through to speak to someone.