No Internet connection

[Emmaxwhite]

For the last few weeks my Internet keeps dropping. On the router the power and wireless buttons are lit green but the Internet isn't lit. I've turned off/on etc and this doesn't help.

[caesarome]

@Emmaxwhite 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.