0

Discussion topic: Router disconnects

Reply
This message was authored by DL77 This message was authored by: DL77

Router disconnects

It seems most day internet drops out and I have to switch off router to reconnect 

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Router disconnects

Posted by a Superuser, not a Sky employee. Find out more

@DL77 if the led indicates that the  internet connection has dopped wait until it rdconnectsxand run the full connection test in the My Skybapp ignore the first result which is from the last routine test instead click to run the broadband test as that may offer to book an engineer.

 

If it doesnt givecSky a call and see if they can raise a fault with Openreach but 3 linecdrops a day is quite kikely not to meet the threshold as the automatic systems should stabilise the line and it is only when they cant without dropping spedds below the guaranteed speed that Openreach have to check. If as I suspect you are on the older copper system loads of lines are struggling in the ciurrent wet weather.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion