Router Connected but showing No Internet

[Ashok1982]

My hub works fine for all my personal devices except my office laptop. Router connected but shows No Internet. 

[Chrisee]

Sorry @Ashok1982 is the issue just with your laptop or with all devices as your post is not clear?

If its justvthe laptop do other devices connectvin the same area of your home?

[Ashok1982]

Hi @Chrisee 

Thanks for the response.

My personal delivces like laptop, mobiles, TV and /gaming console are connected to Hub and it works fine. But, my office laptop alone has a difficulties as it shows the hub connected but No internet. 

Thanks

[Chrisee]

@Ashok1982 ok you need to check the network and security settings on the latop.  If it is your employer's machine you may have to talk to your IT support as they should know what security settings need changing. If other devices connect normally it wont be a setting on the Sky hub unless you need to use a VPN.

If talking to your IT support if the unit uses a company VPN to access the internet which VPN system they use as there is an issue with some VPN systems and tge newest white Sky hub. 

[Ashok1982]

Hi @Chrisee 

Yes, our company has a Global Protect VPN, but it should restrict the internet only when then device connected to VPN gateway. But, the wifi connection shows no internet hence the Global Protect is also not able to connect. 

Thanks

[Chrisee]

@Ashok1982 in which case a different security settings on the laptop is stopping the connection. Check the network settings for the Sky connection.