Roter pulsing green. Removed power cable but srill pulsing green

[Meme2]

My broadband went red and then pulsing green . I unplugged it and reconnected. Still pulsing green . Removed power cable after 30 mins then rw tried and still pulsing green.  I'm a civil servant who works from home  so I need a broadband that's reliable!

[Chrisee]

@Meme2 your hub has lost connection to the exchange unless the Service Checker in the My Sky app run over a mobile connections tells you that Sky are aware of an issue affecting your line call them and report the fault.

You buy a domestic service from Sky the fact you choose to use that for WFH doesnt change the priority. Openreach who operate the network Sky uses have a SLA on domestic lines of 2 full working day after a report of a fault to restore the service which they do in around 80% of cases. Given the recent bad weather that may well slip so you maybe without a connection for some days.