Ring doorbell quality

[MARK.CAILCETA4576]

Hi there iv just noticed my ring doorbells are really por quality on sky 2g but when I switch them back to virgin 2g it's really clear what can be the issue because my virgin is 300gig and my new sky is 900gig so in my own opinion the sky should be better.... Could anyone please help

[caesarome]

You are not emailing Sky by posting here as this is a help forum when Sky customers help other Sky customers so I presume this is Sky Broadband related so I have moved your post to the Broadband help forum.

[TimmyBGood]

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@MARK.CAILCETA4576 wrote:
 sky 2g but when I switch them back to virgin 2g 

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2g is old cellular data technology ('2nd generation')  Do you mean 2.4Ghz WiFi?

[MARK.CAILCETA4576]

Hi yes 2.4 I mean it works great when I'm on virgin but when I switch to sky its terrible 

[Chrisee]

@MARK.CAILCETA4576 if you have both Virgin and Sky hubs active the cause is probably interference as in practice there are only 3 2.4GHz channels which dont interfere if the Virgin hub has taken the best in your home the Sky unit could be interfering with a neighbour's network. Try turning off both routers then power up the Sky one alone to see if that helps.

[MARK.CAILCETA4576]

Iv done all that still the same 😕

[jamesn123]

@MARK.CAILCETA4576 

It'll be down to the performance of the Sky hubs WiFi. Its never been that good and I would imagine the Virgin router is performing better. You'd need to look at getting a 3rd party router or mesh system or perhaps a Sky booster.