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Discussion topic: Ring door bell won't connect

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This message was authored by: Tracey_s

Message posted on ‎04 Jun 2025 07:49 PM

Ring door bell won't connect

Had sky fibre broadband installed a couple of months ago and haven't been able to connect the ring door bell to the WiFi. Been with Virgin previously for over 10 years and no problem 😡
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Message posted on ‎04 Jun 2025 07:57 PM

Re: Ring door bell won't connect

Posted by a Superuser, not a Sky employee. Find out more

@Tracey_s 

 

What colour router do you have

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Tracey_s

Message posted on ‎04 Jun 2025 08:17 PM

Re: Ring door bell won't connect

Sky hub 4.2

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This message was authored by: Tracey_s

Message posted on ‎04 Jun 2025 08:19 PM

Re: Ring door bell won't connect

Black 

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Message posted on ‎04 Jun 2025 08:29 PM

Re: Ring door bell won't connect

Posted by a Superuser, not a Sky employee. Find out more

@Tracey_s 

 

Ring doorbells require the wifi bands 2.4 and 5ghz to be seperated so it can see the 2.4 band . Follow the steps below relating to the black hub and then make sure any mobile device is on the 2.4 band

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎04 Jun 2025 09:43 PM

Re: Ring door bell won't connect

@Tracey_s Always had my bands separated and the ring door bell connected on the 2.4Ghz band along with the Ring Camera's, had a weak wireless signal at the doorbell so sorted it out with a wi-fi powerline adapter to get the doorbell rssi down to 40, never had an issue for years doing so.

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