Ring door bell goes offline when sky q updates

[G0606777]

Over the past 4 weeks my ring doorbell as started to drop offline. As far as I can see this is coincident with Sky Q updates at 6 in the morning. I have put in an extender to give perfect signal to the doorbell and changed the doorbell but this hasn't helped.

[Daniel0210 · Accepted solution]

@G0606777 

See this link and adjust the settings on your Sky Q to none and see if that helps 

https://www.sky.com/help/articles/using-the-standby-settings 

[G0606777]

Many Thanks, that sounds like it could help as the device is generally going off over night. Will give it a go and let you know.

[TimmyBGood]

@G0606777 

Perhaps note that while changing that setting should disable the overnight low power mode there's no way for a user to prevent a Q box from doing a periodic reboot, which they do automatically to remedy a memory leak: if this is an issue for your camera coverage then using the Q hotspot functionality isn't ideal.