Returning broadband equipment

[NickB31]

I left Sky Broadband (couldn't get Sky WiFi max). I got sent a return envelope, but:

a. It asks for my Sky Q Hub but I'm not leaving sky tv.

b. It isn't big enough to fit the two boxes (router and booster), plus cables. 
Can I get another return envelope please?

[caesarome]

@NickB31 

It should be asking you to return your broadband hub.

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

[Daniel0210]

---

@NickB31 wrote:

It asks for my Sky Q Hub but I'm not leaving sky tv.

---

@NickB31 

Your Sky Q hub is your router. 

[Whitneyfulford]

I need to find out if I can return my max booster when the technician came he said I didn't need it only to signed up for a new contract didn't realise I didn't need the booster