17 Feb 2024 04:14 PM
I left Sky Broadband (couldn't get Sky WiFi max). I got sent a return envelope, but:
a. It asks for my Sky Q Hub but I'm not leaving sky tv.
b. It isn't big enough to fit the two boxes (router and booster), plus cables.
Can I get another return envelope please?
17 Feb 2024 04:20 PM
Posted by a Superuser, not a Sky employee. Find out moreIt should be asking you to return your broadband hub.
You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
17 Feb 2024 04:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@NickB31 wrote:
It asks for my Sky Q Hub but I'm not leaving sky tv.
Your Sky Q hub is your router.
16 Oct 2024 09:21 PM
I need to find out if I can return my max booster when the technician came he said I didn't need it only to signed up for a new contract didn't realise I didn't need the booster
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion