Reschedule openreach tracking now saying issue

[JGRANT1998]

Hello, 

I signed up for sky TV and Broadband on Friday 17th they gave me a date of 8th May.

i just had a text saying I could get an earlier date which I did which was 5th May however I am worried not have any hub for this visit and my order tracker has not updated!

[caesarome]

@JGRANT1998 

The hub will be sent and should be with you a day or so before your activation date so you should see it appear on your order tracker here:

https://www.sky.com/ordertracking

As you signed up on Friday you might see some movement on your order early next week.

[JGRANT1998]

Hello okay,

So do you think it should all update as I have changed it with openreach but can't do anything on sky?

all it says is the below

• Sky Stream puck delivery

View

Delivered - Friday 17th April

Sky Full Fibre 300 activation

View

A Action required

Sky Broadband engineer visit

View

A Action required

Sky Max Hub delivery

Awaiting dispatch

Activate Sky Streaming TV

View

[caesarome]

For the action required you might want to give Sky a call in the morning to see if they know what the issue is.

[JGRANT1998]

Okay sure will do what number should that be on? Sorry to be a pain

[caesarome]

There is a chat service you can use here, towards the bottom of this page:

https://www.sky.com/help/page/broadband -digital-hub

(remove the gap and the link should work).

Otherwise there is no direct number to call Sky on so the number might be visible at the end of the help flow:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

[Me134]

@caesarome "Otherwise there is no direct number to call Sky on", do we know if this is a permanent change now, I know they had telephone issues recently?