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Discussion topic: Reschedule broadband equipment delivery date....

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Message posted on ‎18 Jul 2024 11:03 AM

Reschedule broadband equipment delivery date....

Is it possible to reschedule the delivery date of my Sky Max Hub as I will be on holiday on the expected delivery date (and the following 5 days or so afterwards) and wont be home.

 

Thanks in advance.

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Message posted on ‎18 Jul 2024 11:10 AM

Re: Reschedule broadband equipment delivery date....

Posted by a Superuser, not a Sky employee. Find out more

@Mark5ky_zero  I don;t think it's possible to reschedule the delivery, however Roayl Mail may be able to hold it for 1 week to allow collection from the local delivery office.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎08 Aug 2024 12:18 PM

Re: Reschedule broadband equipment delivery date....

GD1 I instructed the post office to leave the parcel with a neighbour in the end.

 

Also (weirdly), I left our old EE router plugged in and switched on while we were away and it still worked when the service switched to Sky! I suppose the 'signal' doesn't care what router it ends up at.

 

M.

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Message posted on ‎08 Aug 2024 12:22 PM

Re: Reschedule broadband equipment delivery date....

Posted by a Superuser, not a Sky employee. Find out more

@Mark5ky_zero 

 

When is your sky due to be activated.

It is likely that your current connection hasn't been switched

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Message posted on ‎08 Aug 2024 12:45 PM

Re: Reschedule broadband equipment delivery date....

The service was activated/switched nearly 2 weeks ago. It's definitely SKY I'm using as the speeds are 5 times as fast as my old service.

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