Request for Cancellation of Wi-Fi Router Order

[Camille1]

Dear Sky Customer Service,

I am writing to request the cancellation of the Wi-Fi broadband that I ordered from your company. On December 21st, I visited your store to discuss the possibility of using a broadband of Sky. At that time, I was informed that installation could only be scheduled for January 18th.

However, on January 18th, your installation team, after inspecting my property, informed me that drilling was necessary for the installation and that we needed to inform our landlord before proceeding. Following this, I received a text message stating that the broadband I ordered would only be ready by March 7th. This means a three-month wait from my initial communication with your store to actually being able to use your Wi-Fi service.

I am concerned about the efficiency of the process and the prolonged delay in installation. Consequently, I have decided to cancel my order for the Wi-Fi broadband.

I appreciate your prompt attention to this matter and look forward to your confirmation of the order cancellation.

Best regards

[Daniel0210]

@Camille1 
You’re not talking to Sky Customer Services here. This is a customer based forum where customers try to help other customers. You will need to call Sky to cancel your order.

If you already have a Sky Mobile call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible.

Note: We were informed recently the lines were busier than usual so try to pick a quieter time.

[mormegil]

Openreach move the date out to allow time for you to get the permission from the landlord so the order does not time out and fail, once the permission is given open will then come out do the external work and contact you to bring forward the final installation 

the only time you would need to wait til the future date is if you are migrating older active copper based services