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Discussion topic: Replacing my sky hub

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This message was authored by: Ryan108

Message posted on ‎21 Aug 2024 09:39 AM

Replacing my sky hub

Hi i need to order a replacement hub as mine hasnt been replaced in five years but i dont know who to contact or where i need to go
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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎21 Aug 2024 09:41 AM

Re: Replacing my sky hub

Posted by a Superuser, not a Sky employee. Find out more

@Ryan108 

 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: TimmyBGood

Message posted on ‎21 Aug 2024 10:56 AM - last edited: ‎21 Aug 2024 10:57 AM

Re: Replacing my sky hub

Posted by a Superuser, not a Sky employee. Find out more
@Ryan108 wrote:
Hi i need to order a replacement hub as mine hasnt been replaced in five years 

Q Hubs (released in late 2015) are still in support.  Sky will be swapping them all out over the next year or so because they cannot support internet voice calls once PSTN ceases.

 

If you choose to request a swap-out before then, Sky are likely to want to charge you the Broadband Boost or WiFi Max supplement.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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