No router-awaiting dispatch

[daisydig123]

My broadband was activated 13th August but I have not been sent a router. I have chased this numerous times with sky but don't seem to be getting anywhere. On 16th I spoke to someone who assured me that one would be sent out next day but still nothing. On the order tracking it just says awaiting dispatch. Please can someone help? 

[Highlinder · Accepted solution]

@daisydig123 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This might now be tomorrow morning.

More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Greenfingers001]

Thanks for escalating this. We’ve sent @daisydig123  an invite to chat.

[Greenfingers001]

We are still looking to help you @daisydig123 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[daisydig123]

Hi, 

Sorry it didn't come up with a notification that you had posted and I didn't receive the **bleep** invite. I have now received the router however but still awaiting an engineer this afternoon. Thanks