Replacement router

[Mroberts2]

I had an engineer come out before Xmas as my internet was constantly dropping out. 

he tested everything with no faults found and suggested I replace my main Ethernet cable and failing that try a new router. 

the new Ethernet cable has made no difference, how would I go about requesting a new router?

[cookiemonsteruk]

@Mroberts2 

What router do you have at the minute?

[Mroberts2]

SR203sUK

[cookiemonsteruk]

@Mroberts2 

How long have you had it?

Could you post your router stats

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

[Mroberts2]

 

6 or 7 months. 

[cookiemonsteruk]

@Mroberts2 

Your ds noise margin is too low and probably letting thru errors and your upstream is too low it should be 20Mbps with a us noise margin of 6db d

These are characteristic of a continuing line fault. We can escalate to sky for you

[cookiemonsteruk]

@Mroberts2 

By the way does the us noise margin say 7.2db or 72db?

[Mroberts2]

It's 7.2

[cookiemonsteruk]

@Mroberts2 

US speed is way too slow and although not guaranteed the ds noise margin would need to be addressed as it better a stable connection at 60Mbps as opposed to an erratic connection at the higher speed .  Do you want it escalated to sky?

[Mroberts2]

Sure! 

Are they just going to send an engineer to test the lines and find no faults again though? I don't feel like wasting my annual leave to wait in for this...

[cookiemonsteruk]

@Mroberts2 

Could you also enter your full address below and post the table after removining your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Mroberts2]

 

@cookiemonsteruk  thanks for all your help with this. 

[cookiemonsteruk]

@Mroberts2 

Even openreach has the line at 60Mbps so i wasn't far off.  The speed is too high for the line length . 

[cookiemonsteruk]

@Mroberts2 

@Mroberts2 

Please keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Mroberts2.