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Discussion topic: Reload hub

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This message was authored by: Really+sky

Message posted on ‎26 May 2024 01:25 PM

Reload hub

I can't reload hub 

it just says web page not available 

ERR_INTERNET_DISCONNECTED

no outstanding balance on ac 

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Avatar for Really+sky
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This message was authored by: Really+sky

Message posted on ‎26 May 2024 01:28 PM

Re: Reload hub

Can't reload Hub 

D7A9D00A-FC23-4786-BEA5-71551FEF8572.jpeg

 Bills all up to date , tried everything 

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Superuser
This message was authored by: GD1

Message posted on ‎26 May 2024 01:30 PM

Re: Reload hub

Posted by a Superuser, not a Sky employee. Find out more

@Really+sky  That nmessage has nothing to do with your account status, that is a message, have you tried pressing the rest button on the hub?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Really+sky

Message posted on ‎26 May 2024 01:42 PM

Re: Reload hub

Yes tried the reset button, i get as far as reload hub and that's it 

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This message was authored by: TimmyBGood

Message posted on ‎26 May 2024 01:44 PM

Re: Reload hub

Posted by a Superuser, not a Sky employee. Find out more

@Really+sky 

 

If internet is working on other devices then the problem isn't an account issue.

 

That appears to be a smart television: are you trying to connect it for the first time?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Really+sky

Message posted on ‎26 May 2024 01:47 PM

Re: Reload hub

No the wi fi not working on other devices 

not first time to connect 

 

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This message was authored by: TimmyBGood

Message posted on ‎26 May 2024 02:03 PM

Re: Reload hub

Posted by a Superuser, not a Sky employee. Find out more

@Really+sky 

 

In that case, what are the lights on the Hub?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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