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Discussion topic: Broadband not working on weekends

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This message was authored by: Sabinesolo

Broadband not working on weekends

Hi, already for few months my broadband is not working at the weekends how I should work I work from home, did many calls but nobody do nothing!

 

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This message was authored by: Daniel0210

Re: Broadband not working on weekends

Posted by a Superuser, not a Sky employee. Find out more

@Sabinesolo 

So what have Sky said or done when you've reported this? 


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This message was authored by: Sabinesolo

Re: Broadband not working on weekends

I did call a few times they said every time the same restart the black box and the rest of what you need to do when you call them I follow the steps every time but still how is the weekend it's not working so I might change the broadband as its not acceptable for me as In working from home and paying 48£ a month for broadband what's not working!
Even on the sky app I tested the wifi all showing good but the wifi is not working!
!

This message was authored by: GD1

Re: Broadband not working on weekends

Posted by a Superuser, not a Sky employee. Find out more

@Sabinesolo   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
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