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Discussion topic: Red los light no Internet

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This message was authored by: Lozlee86

Red los light no Internet

Red los light on and fixed on openreach box and no Internet atall tried turning it all off and on again and still the same. Also followed all the online guides and no change 

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This message was authored by: caesarome

Re: Red los light no Internet

Posted by a Superuser, not a Sky employee. Find out more

@Lozlee86 

I don't know what you have tried so try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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