Discussion topic: Red los light no Internet
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Message posted on 21 Jul 2025 11:11 PM
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Red los light no Internet
Red los light on and fixed on openreach box and no Internet atall tried turning it all off and on again and still the same. Also followed all the online guides and no change
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Message posted on 22 Jul 2025 05:36 AM
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Re: Red los light no Internet
I don't know what you have tried so try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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