Red light on openreach hub

[Aroper]

My openteach hub has a red light, but the online help is next to useless and it keeps telling me there's no problem in the area and just keep restarting my router.

The router is obviously not the problem with the red light on the openreach hub as well. Can anybody help with an actual way to report the problem please? 

Many thanks Adrian

[Highlinder]

@Aroper I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below,

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Aroper an invite to chat.

[Aroper]

Thank you, I have picked this up.

[Aroper]

Thank you Highlander.