boradband stops working or becomes very slow intermittently

[stergios]

Hello! We just moved in a new house. Internet speed is fine, but it seems to drop or become really slow at times. Whatsapp delays the upload of media on chats by a lot, and often pops a message saying please check your connection. This is the same for messenger as well. This is the same for all devices. The hub is in the living room and we have good signal everywhere.

[Tom-W19]

Hi @stergios 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @stergios 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.