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Discussion topic: Red light on broadband box

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This message was authored by: Tricklepickle

Message posted on ‎28 Nov 2025 12:57 AM

Red light on broadband box

Red light on broadband box, can't connect to WiFi. Reset twice.

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎28 Nov 2025 01:29 AM

Re: Red light on broadband box

Posted by a Superuser, not a Sky employee. Find out more

Firstly, have a read of this posting on scheduled broadband maintenance;

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847

Also, check there are no current outages in your area;
https://www.sky.com/servicechecker
If not, would be worth try running a line test;
https://www.sky.com/help/articles/broadband-diagnostic-start

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