Discussion topic: No internet
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Message posted on 18 Feb 2026 10:12 AM
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No internet
Internet as stopped working. Service checker says everything okay but it's definitely not. Unplugged router but only 2 green and 2 orange lights come on
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Message posted on 18 Feb 2026 10:17 AM
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Re: No internet
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Feb 2026 10:17 AM
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Re: No internet
Message posted on 18 Feb 2026 12:44 PM
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Re: No internet
@Kinderegg Then here is another also!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
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