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Discussion topic: Red light LOS

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Avatar for CT32
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This message was authored by: CT32

Message posted on ‎07 Sep 2026 09:44 PM

Red light LOS

Hello,

I suddenly lost signal on my fiver modem. LOS light is now red. I've tried to restart modem and wifi, I've ran all the checked on your website but it seems that I can't do anything to fix it. Can you please send an engineer? 
Thanks in advance for your help.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎07 Sep 2026 10:37 PM

Re: Red light LOS

Posted by a Superuser, not a Sky employee. Find out more

@CT32 

You are talking to other Sky customers via here and not Sky so what was the result of the line test you ran, did that not pick up on an external issue ?

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