Discussion topic: Red light LOS on ONT

This message was authored by: chopra5 · ‎31 Mar 2025

No signal, need help. Switched everything on and off 10 times. Still seems I have a loss of service in the Cardiff area. Any ideas on the Red LOS light on ONT box?

This message was authored by: cookiemonsteruk · ‎31 Mar 2025

@chopra5

You would need to call sky to report it

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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This message was authored by: Chrisee · ‎31 Mar 2025

@chopra5 simply means the ONT has Lost its Optical Signal. Unless the Service checker in the My Sky app run over a mobile connection tells you Sky are already aware of an issue affecting your line then call Sky to report it. Openreach will need to check the connection which is normally done within 2 to 3 days.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Red light LOS on ONT

Red light LOS on ONT

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