Red PON Light

[Yelena_76]

Hello everyone, 

Wifi was installed few days ago and was working only for couple of hours with Red PON light being on for the rest of the times. 

would love to speak to someone from the Sky staff to solve the issue. 

thanks a lot in advance,

Best wishes,

Yelena 

 

[Chrisee]

@Yelena_76 you should be able to get through if you call. The fault in likely to be the failure of the weld the joins the internel fibre cable from the ONT to the external fibre cable that happens in some cases.

I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.