Recently upgraded from SuperFast to UltraFast+ and now seeing pixelation when streaming

[TapeHead]

Never had pixelation with SuperFast.

The pixelation takes up roughly half the screen & lasts for microsecs & happens every 2/3mins.

Here's my stats:

[Highlinder]

@TapeHeadthe router stats look stable. What platform is this happening on and does it happen on all devices using the same platform?

[TapeHead]

The only TV streaming via the Qrouter is a Samsung.

[Highlinder]

@TapeHead  Are you saying that you have the router the Sky Q hub for your broadband that looks like the third router in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[TapeHead]

I have the Sky Broadband hub - the middle picture.

[cookiemonsteruk]

@TapeHead 

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@TapeHead wrote:

The only TV streaming via the Qrouter is a Samsung.

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When you say sky q router do you mean the sky q satellite box?

How is the sky q connected ie wifi or ethernet and are you uslng any ethernet switches

[Highlinder]

@TapeHead  I was wondering with you having ultrafast broadband and using a Sky Q hub. But seems that is cleared up with the question from @cookiemonsteruk 

[cookiemonsteruk]

@Highlinder 

Just trying to figure what significance 173 collision packets would be if @TapeHead was streaming through sky q on that ethernet connection 

[Highlinder]

@cookiemonsteruk  That does seem a lot for sure if that is all that is connected via ethernet.

[TapeHead]

The SkyQ2TB box is connected to the hub by wifi.

I re-booted the former yesterday - no improvement.  I'd previously reset (& then re-booted) the hub as soon as the pixelation started.

I'll put in a call to Sky.