Some devices dont connect to wifi

[Dan130]

Some of the devices i have dont connect to wifi. For no apparent readon and some do? Any helpmwould be great

[Highlinder]

@Dan130  Which colour router do you have, black or white?

[Dan130]

It's a black one. Appreciate the help

[Highlinder]

@Dan130 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Dan130]

hi @Highlinder

Appreciate the contiuned help

[Highlinder]

@Dan130Your last broadband drop was 437 hours ago and your last drop on your Wi-Fi radios was 254 hours ago, Did you have drops before sending the router stats information?

[Dan130]

Ooh interesting timing

my ring door bell and solar panel app hasn't connected for 18 days. That must be related to the outage.

@Highlinder any tips on how to "reset" or get them to link again (I've tried to do these as new without success)

thanks for help!

[Highlinder · Accepted solution]

@Dan130  Have you tried to total reset of the router to see if things will connect. If not might have to try factory reset those devices like they are connecting for the first time.

[Dan130]

@Highlinder  Thank you so much for support help and ideas. 
im happily reconnected.

so simple yet not clear via sky help.

really appreciate your help

cheers

dan