Discussion topic: Recent frequent disconnects
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Message posted on 04 Apr 2024 02:03 PM
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Re: Recent frequent disconnects
My line has always had a target of 6db and not 3 - possibly as its an ex Be Unlimited Pro supplied line.
Anyway another drop out and speed reduction...
Message posted on 05 Apr 2024 03:16 PM
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Re: Recent frequent disconnects
And again today - slowest speeds yet....
Message posted on 05 Apr 2024 04:08 PM
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Re: Recent frequent disconnects
and again - this is getting ridiculous...
Message posted on 05 Apr 2024 04:08 PM - last edited: 05 Apr 2024 04:11 PM
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Re: Recent frequent disconnects
and yet again...
Ignore I posted the wrong screen shot of the stats on this one because it dropped again as I was posting...
Message posted on 05 Apr 2024 04:09 PM
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Re: Recent frequent disconnects
And again - 3 in row now...
Message posted on 08 Apr 2024 08:20 AM
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Re: Recent frequent disconnects
And this morning...
Message posted on 08 Apr 2024 09:30 AM
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Re: Recent frequent disconnects
And now my phone is not working - line cord error. How do I contact sky to report this fault - I have tried online and selected the call us option but just receive a blank page.
Message posted on 08 Apr 2024 12:42 PM
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Re: Recent frequent disconnects
Phoned sky and engineer booked for wednesday morning. In the meantime the phone started working again about an hour ago and internet has just this minute dropped out again...
Message posted on 09 Apr 2024 08:13 AM
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Re: Recent frequent disconnects
And another reconnect just now..
Lets see if the phoneline stops working again now.
Message posted on 10 Apr 2024 06:41 AM
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Re: Recent frequent disconnects
And yet another one...
Message posted on 10 Apr 2024 10:42 AM
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Re: Recent frequent disconnects
So engineer has been this morning and fitted a new vdsl socket. And an hour later the lne drops again and resyncs at the same speed..
Message posted on 10 Apr 2024 10:54 AM
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Re: Recent frequent disconnects
and again - getting silly now...
Message posted on 10 Apr 2024 10:56 AM
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Re: Recent frequent disconnects
There seems little point in posting router stats multiple times a day. If the engineer has recently left I suggest you recontact Sky and arrange another visit.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 11 Apr 2024 07:22 PM
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Re: Recent frequent disconnects
Thank you for that staggeringly unhelpful comment.
Message posted on 12 Apr 2024 04:46 PM
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Re: Recent frequent disconnects
So I provide enough stats to demonstrate how unstable this line is and you basically tell me top stop posting stats?
Awesome so glad I bothered asking for help!
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