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Discussion topic: Recent frequent disconnects

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This message was authored by: AndyStubbs

Re: Recent frequent disconnects

My line has always had a target of 6db and not 3 - possibly as its an ex Be Unlimited Pro supplied line.
Anyway another drop out and speed reduction...

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Re: Recent frequent disconnects

And again today - slowest speeds yet....

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Re: Recent frequent disconnects

and again - this is getting ridiculous...

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Re: Recent frequent disconnects

and yet again...

 

Ignore I posted the wrong screen shot of the stats on this one because it dropped again as I was posting...

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Re: Recent frequent disconnects

And again - 3 in row now...

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Re: Recent frequent disconnects

And this morning...

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Re: Recent frequent disconnects

And now my phone is not working - line cord error. How do I contact sky to report this fault - I have tried online and selected the call us option but just receive a blank page.

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Re: Recent frequent disconnects

Phoned sky and engineer booked for wednesday morning. In the meantime the phone started working again about an hour ago and internet has just this minute dropped out again...

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Re: Recent frequent disconnects

And another reconnect just now..

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Lets see if the phoneline stops working again now.

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Re: Recent frequent disconnects

And yet another one...

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Re: Recent frequent disconnects

So engineer has been this morning and fitted a new vdsl socket. And an hour later the lne drops again and resyncs at the same speed..

AndyStubbs_0-1712742111376.png

 

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Re: Recent frequent disconnects

and again - getting silly now...

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This message was authored by: Daniel0210

Re: Recent frequent disconnects

Posted by a Superuser, not a Sky employee. Find out more

@AndyStubbs 

There seems little point in posting router stats multiple times a day. If the engineer has recently left I suggest you recontact Sky and arrange another visit. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: AndyStubbs

Re: Recent frequent disconnects

Thank you for that staggeringly unhelpful comment.

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This message was authored by: AndyStubbs

Re: Recent frequent disconnects

So I provide enough stats to demonstrate how unstable this line is and you basically tell me top stop posting stats?

Awesome so glad I bothered asking for help!

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