Received letter to review hub in time for change in December

[KylieA4]

Received a letter today to say visit the portal to review options you update or changing hub before the current hub stops receiving service and security updates 

Can't see anywhere to do this on website

[Chrisee]

@KylieA4 the letter should have a web address to use otherwise call Sky. 

[13SH]

I have the same issue! 
can't find anything that tells me how to get a new hub! Surely Sky should be just changing / updating them as under contract? 

[Daniel0210]

@13SH 

The older hubs are being exchanged in batches. Mine was changed at the end of February after receiving an email from Sky. It's possible they are now sending letters to those customers who have not responded to the email or Sky have no email address for them and a letter is the logical next step, 

[KevNewMedia]

Hi @KylieA4 @13SH 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @KylieA4  an invite to chat.

[Greenfingers001]

Also @13SH  has been invited to chat.

[Dafydd46]

I have had the same letter and I cannot see any information on reviewing my options or updating my hub or visiting the portal.

[Daniel0210]

@Dafydd46 

The fact the letter seems to be missing information on how to exchange your hub has been reported to Sky. Most customers needing to change out their hubs have received an email with the relevant link.