Rebooting all the time

[Neil+crocco]

My Internet works for about five minutes then the orange light comes on, then it goes off then it goes green and works for 5 minutes then it repeats. Tried resetting and connecting everything multiple times. Can anyone help? Reading other posts could be the router but I have no idea.... 

[cookiemonsteruk]

@Neil+crocco 

Are you able to post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Neil+crocco]

I've had to drive down the road as poor phone signal at the house too... I'm heading back now

[Neil+crocco]

@cookiemonsteruk

Try this

[cookiemonsteruk · Accepted solution]

@Neil+crocco 

At apparently 3km from the exchange on sky essentials adsl2+ your speeds appear very good and no sign of a line fault. In addition a line fault would disconnect every 1/2 hour at the most. So initial thoughts would be faulty hub.

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops.

And ask them to run a line test they would be able to differentiate between line fault and router fault 

[cookiemonsteruk]

@Neil+crocco 

Any joy?

[Neil+crocco]

It's randomly been fine since I took the data for you and not dropped out once. So I will call if it goes back to intermittent. Perhaps a line issue? 

[Neil+crocco]

Thanks for your speedy help!