no sky for about 30 minutes

[Juned]

Hi, no internet service for nearly an hour.  The PON light is showing a red light during this period.  I have reset both router and the white bt  connector box that the router connects too.  Is this common in the Woodford Green, London area? 

[cookiemonsteruk]

@Juned 

There does appear to be a large spike in your area

https://istheservicedown.co.uk/status/sky/2633655-woodford-green-greater-london-england-united-kingd...

Are you able to call sky?

[Juned]

Tricky to call them as it's proving very difficult to find a sky customer service contact number.

[cookiemonsteruk]

@Juned 

Keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.