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Discussion topic: No internet

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This message was authored by: Annpattison

Message posted on ‎01 Apr 2024 04:01 PM

No internet

I have got no connection to the internet. All my lights are on on my hub. When trying to get on anything. It is telling me I am off line. I am having to use my mobile data at the moment. When I check my connection through my sky app. It tell me everything is fine.
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Avatar for Hb5
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This message was authored by: Hb5

Message posted on ‎01 Apr 2024 05:26 PM

Re: No internet

Similar position. Lights on our device is orange but running tests saying everything is fine but can't /wont connect to internet 

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Superuser
This message was authored by: Laing1

Message posted on ‎01 Apr 2024 06:32 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Annpattison @Hb5 have you tried rebooting your router ie switching it off at the wall for 30 seconds then back on again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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