Discussion topic: Re-book my vist

This message was authored by: Kayliescott85 · ‎11 Nov 2023

Hello I need to re-book my engineer that supposed to be coming today between 2-4pm but my child has been taken into hospital sorry for short notice

This message was authored by: GD1 · ‎11 Nov 2023

@Kayliescott85 I'm sorry to hear of this however as you're posting in a customer help customer forum we won't be able to rebook anything.

In addition it's too short notice to reschedule so it's likley you'll be charged for a missed visit. Like most other Broadbandn providers Sky needs at least 24 hours notice to cancel/reschedule any appointment.

It's unusual for Openreach Broadband installs or faults to be worked on a weekend.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by: GD1 · ‎11 Nov 2023

@Kayliescott85 I'm sorry to hear of this however as you're posting in a customer help customer forum we won't be able to rebook anything.

In addition it's too short notice to reschedule so it's likley you'll be charged for a missed visit. Like most other Broadbandn providers Sky needs at least 24 hours notice to cancel/reschedule any appointment.

It's unusual for Openreach Broadband installs or faults to be worked on a weekend.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Re-book my vist

Re-book my vist

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