How can my subscription be cancelled when you have taken 2 payments today.
I will have to cancel soon, as I am moving house and you do not cover the area I am moving to, but that will not be for a couple of months. Why have you taken 2 payments today of £41 and £43
You are only talking to other customers so feel free to post an image of this bill and if you do make sure your blank out your name and account number.
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Posted by a Superuser, not a Sky employee. Find out more
@IMS4 To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link… https://www.sky.com/help/home UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333. ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).
The posting of full phone numbers isn’t permitted on the forum.
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
