Discussion topic: RED LIGHT LOS

This message was authored by: StephenSRA · ‎14 Oct 2023

The loss of service (LOS) light has been red on the open reach box all day. Tried everything obvious. How do I restore the service ??

This message was authored by: GD1 · ‎14 Oct 2023

@StephenSRA Your post has been moved from Sky Glas to the Broadband forum where you would be best helped.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: cookiemonsteruk · ‎14 Oct 2023

@StephenSRA

LOS or loss of signal is an issue when the sensor on the ONT isn't receiving a certain threshold of light. We can escalate directly to sky but it may be quicker to call sky

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by: Laing1 · ‎14 Oct 2023

@StephenSRA wrote:

The loss of service (LOS) light has been red on the open reach box all day. Tried everything obvious. How do I restore the service ??

@StephenSRA yo will need to contact Sky and report this as a fault

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: RED LIGHT LOS

RED LIGHT LOS

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