Problems with router/broadband connection

[MANDOLIN]

I have checked out the my sky app and in settings it says I have no connection to the router or internet. I followed the instructions to try to fix this but it hasn't worked 

[Greenfingers001]

Hi there @MANDOLIN , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147